Recent Why SERVPRO Posts

SERVPRO’s Newest Employee

12/23/2020 (Permalink)

Onboarding

Onboarding at SERVPRO as a sales and marketing representative (SMR) has been exciting. I, like many SMRs who start at SERVPRO, have not come from a Fire, Water, or Mold restoration background. Learning the new industry and learning how to represent such a great brand has been a lot of fun. However, the experience has been slightly dampened by the global pandemic, which has thrown a proverbial wrench into what I have learned are SERVPRO’s normal day-to-day operations.

Normal Operations

Prior to the pandemic, SERVPRO utilized in-person visits to keep their clients and customers up-to-date on the latest happenings. Part of this was monthly visits to real estate, insurance, and other offices with which SERVPRO has a strong relationship.

The Wrench

With many employees working remotely, there are less people in the community to visit in-person. And those still working in an office don’t need excessive interactions for the time being. SMRs have had to shift the way they keep their customers informed.

The Plan Until Things Get Back to ''Normal''.

When I was hired at SERVPRO, I was asked what ideas I may be able to bring to these extraordinary sets of challenges that we faced. My answer was merely a suggestion that we rely on newer technology and evolve while sticking to our roots. The root of SERVPRO, as I have come to understand, is helping people when disaster strikes. The idea is the quicker we respond, the quicker a business or homeowner gets back to normal. The main goal of these visits is to educate and potential clients to allow them to become familiar with the SERVPRO brand and process.

Adapting to Whatever ''Normal'' Is.

I come from a digital marketing background, and I know the value of informing the community. It’s my belief that, now more than ever, it is imperative that we take this time to utilize technology and the brand that SERVPRO has worked so hard to build. I have been brought on board to make those suggestions where I see an opportunity for us to grow our digital footprint. We intend to stick to our roots of educating clients by visiting those who still don't mind us stopping by in the traditional manner dropping off the most recent literature regarding our services. We plan to continue to have our traditional ‘’lunch and learn’’ with them whenever indoor dining becomes available again. Those who wish to socially distance, we have decided to offer a chance to participate in a digital ''lunch and learn''. This involves utilizing video call technology to walk clients through presentations while they munch on some of their favorite local takeout. We felt this would be a good way to help struggling restaurants who are still dealing with ever changing restrictions on their businesses.

Where There is Change, There is Opportunity.  

SERVPRO is happy to be able to offer Coronavirus disinfection services. We offer both preventative cleaning, as well as for when there have been confirmed cases.

We have proprietary disinfectants and a trained team of professionals to get the job done safely. COVID-19 has made businesses question how they clean their buildings. Once a business learns the level at which we clean, they see the value in having a Certified: SERVPRO Cleaned decal on their window. The Certified: SERVPRO Cleaned decal communicates to their customer base that they care enough about the safety of their customers that they hired the largest and most trusted brand in restoration to provide a clean environment to conduct business.

SERVPRO has been sticking to our roots, providing our clients with top-notch service, and making fire, water, mold, and surface contamination "Like it never even happened."

COVID-19 Crisis Response Fund

11/23/2020 (Permalink)

SERVPRO of Southern Monroe County is working with the Pocono Mountains United Way to help provide relief during this COVID-19 pandemic. One way the United Way is helping is with their Crisis Response Fund. 

Hosted by Pocono Mountains United Way, the Crisis Response Fund is providing flexible resources to organizations in our region working with communities who are disproportionately impacted by COVID-19 and the economic consequences of this outbreak. Grants fund organizations that have deep roots in community and strong experience working with residents without health insurance and/or access to paid sick leave, people with limited English language proficiency, healthcare and tourism workers, and communities of color, among others. The Fund is designed to complement the work of public health officials and expand local capacity to address all aspects of the outbreak as efficiently as possible.  

The first phase of rapid-response grants is increasing resiliency in disproportionately affected communities by addressing the economic impact of reduced and lost work due to the broader COVID-19 outbreak, the immediate needs of economically vulnerable populations caused by COVID-19 related closures, the increased demand for medical information and support, and fear and confusion about the outbreak among our most vulnerable residents. We anticipate that the primary areas of need includes: Food for children out of school, housing assistance for displaced workers (renters and owners), people experiencing homelessness (shelters in Monroe County are full or no longer taking new individuals and families due to the recent crisis) and college students facing barriers.  Pocono Mountains United Way reserves the right to support other areas of need that develop from the crisis. 

Pocono Mountains United Way is administering grants from the Fund and the decision of funding is determined by a subset of the Board of Directors of Pocono Mountains United Way and other community leaders. Together we are proactively identifying potential grant recipients, solicit guidance on potential recipients from community advisers, and recommend final awards. Funds are being released on a rolling basis as fundraising continues throughout the outbreak and recovery phases of the crisis, making it possible to move resources quickly and adapt to evolving needs in subsequent funding phases. 

Winter Storm Words to Know

11/23/2020 (Permalink)

In Monroe County, winter is coming. And with it, winter storms. You'll hear a lot about them, so it's important to know exactly what all of the commonly used phrases are referring to.

Here is a list of the top winter storm words to know:

Freezing Rain: Rain that freezes when it hits the ground. This makes a layer of ice on roads, walkways, trees, and power lines.

Sleet: Rain that turns to ice before reaching the ground.

Frostbite: A medical condition when skin or body tissue is damaged from freezing. Hypothermia: A sickness when your body temperature drops below what is needed to be healthy and work properly. Winter Weather: A warning issued when conditions could cause dangerous situations (such as icy roads or sidewalks). Winter Storm Watch: A warning issued when severe winter conditions may affect your area. Winter Storm Warning: A warning issued when a lot of snow or sleet is expected in the next few hours or day.

We are Cleaning Experts

3/24/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Southern Monroe County, 570-424-2290

Furniture and Carpet Salvage After Flooding

12/11/2019 (Permalink)

Furnishings and Carpets

Remove all furniture, bedding, and carpeting to outdoors to be cleaned and dried (or discarded).

  • Flooded carpets and rugs are best replaced since flood water may contain contaminants. Flooded carpet pads should always be discarded and replaced.
  • Remove water-logged rugs, carpets, and pads within 48 hours after flooding subsides.
  • If salvage is attempted, spread out rugs and carpets outdoors. Hose off. If soiled, professionally clean or work in carpet shampoo with a broom. Rinse well with a solution of 1 gallon water and 2 tablespoons liquid household chlorine bleach to sanitize (if colorfast). If carpet is wool, do not add bleach.
  • Dry the carpet and subfloor thoroughly as quickly as possible. If carpet is installed damp, it can mildew.
  • Carpet might shrink, but a professional may be able to stretch it.
  • All upholstered furniture and mattresses contaminated by flood water should be discarded. If an upholstered furniture piece is valuable, the stuffing and upholstering will need to be replaced.  Solid wood, metal and plastic furniture may be cleaned and restored.  Hose off any mud, clean, sanitize and let dry completely out of direct sunlight.

Source: Texas A&M

Wall Drying After Flooding

12/11/2019 (Permalink)

Walls

Open flooded walls, even if they appear undamaged, to prevent mold, odor, and structural decay later.

  • Remove water from the structure as rapidly as possible. Ventilate.
  • Remove baseboards, and cut holes in wallboard to drain uninsulated walls.
  • Remove the interior surface of insulated walls to a point above water height. Discard flooded drywall.
  • Undamaged paneling may be propped open or reinstalled after cleaning.
  • Remove and discard all wet fibrous insulation.
  • Clean out mud. Wall studs and plates may be sprayed with SERVPRO antimicrobial to kill any existing mold and fungi.
  • Speed dry with dehumidifiers and fans.
  • Leave walls open until they have thoroughly dried, which may take up to a month.
  • Select replacement materials that will withstand future floods (such as rigid foam insulation, removable wainscoting, ceramic tile, etc.).

Source: Texas A&M

Floor Drying After Flooding

12/11/2019 (Permalink)

Subfloors

  • Layers of submerged plywood or OSB subfloors will likely separate or swell. Affected sections must be replaced to keep the new floor covering from buckling.
  • When floor coverings are removed, allow the subflooring to dry thoroughly, which may take months without a dehumidifier.
  • Check for warping before installing new flooring.

Wood Floors

  • Carefully remove a board every few feet to reduce buckling caused by swelling. If boards are tongue-and-grooved, consult a carpenter or flooring professional.
  • Clean and dry the floor thoroughly, which may take weeks, before replacing boards and attempting repairs.

Tile and Sheet Flooring

  • If a submerged wood subfloor swells or separates, flooring will need to be removed. (Asbestos tiles should be removed only by a trained professional.)
  • If the subflooring is concrete, removal of the floor covering will hasten drying of the slab, but it might not be necessary if it would ruin an otherwise unharmed material.
  • If water has seeped under loose sections of sheet flooring, remove the entire sheet. Ease of flooring removal depends on the type of material and adhesive. Contact a reputable dealer to find out what product and technique (if any) will loosen the adhesive.

Source: Texas A&M

Join SERVPRO in Donating to Toys for Tots

11/26/2019 (Permalink)

Toys for Tots logo Toys for Tots

TOYS FOR TOTS

MISSION: The basic mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas.

GOAL: The primary goal of Marine Toys for Tots is, through the gift of a new toy, help bring the joy of Christmas and send a message of hope to America's less fortunate children.

OVERVIEW: In order to better execute the Program, in 1991 the Marine Toys for Tots Foundation was created at the behest of the Marine Corps.

FOUNDATION OVERVIEW: The Marine Toys for Tots Foundation, is an IRS recognized 501(c)(3) not-for-profit public charity which was created at the behest of the U. S. Marine Corps in 1991.

FOUNDATION GOVERNANCE: The Marine Toys for Tots Foundation is governed by a board of directors, all of whom are veteran Marines and successful business leaders from throughout the nation. The Foundation’s professional staff is headquartered in the Cooper Center, which is located just outside the Main Gate of Marine Corps Base, Quantico, about 35 miles south of Washington, DC.

FOUNDATION MISSION: The mission of the Marine Toys for Tots Foundation is to assist the U. S. Marine Corps in providing a tangible sign of hope to economically disadvantaged children at Christmas. This assistance includes providing day-to-day leadership and oversight of the Program, raising funds to provide toys to supplement the collections of local Toys for Tots Campaigns, to provide promotional and support material and defray the costs of conducting annual Toys for Tots Campaigns. Other Foundation support includes providing administrative, advisory, financial, logistic and promotional support to local Toys for Tots Coordinators; managing funds raised and monies donated based on the use of Toys for Tots name or logo; providing other support the Marine Corps, as a federal agency, cannot provide; and conducting public education and information programs about Toys for Tots that call the general public to action in support of this patriotic community action program.

FOUNDATION OBJECTIVES: The objectives of the Foundation are to help less fortunate children throughout the United States experience the joy of Christmas; to play an active role in the development of one of our nation’s most valuable resources – our children; to unite all members of local communities in a common cause for three months each year during the annual toy collection and distribution campaign; and to contribute to improving communities in the future.

For ways to donate, please visit www.toysfortots.org/donate

Join SERVPRO in Volunteering with the West End Food Pantry

11/25/2019 (Permalink)

West End Food Pantry

The West End Food Pantry needs volunteers to help unload food trucks, grow vegetables in their gardens, run their client’s carts out to their vehicles,  distribute food, and assist at one of their many fundraisers. There are a thousand and one ways to help. Please reach out to them if you or your organization would like to be of assistance. (Remember that in order to help out on a distribution day, you must attend their pantry training course.)

Volunteer at the West End Food Pantry

Also, they desperately need used winter coats, scarves, hats, and gloves.  They want to have a stash available for those in need all through the winter.

For more information, please visit their website at www.westendpantry.com

SERVPRO Emergency Ready Profile

11/20/2019 (Permalink)

SERVPRO E.R.P. Logo showing partnership with the American Red Cross SERVPRO + Red Cross

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO® of Southern Monroe County to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO at 570-424-2290 Today for a No Cost Assessment 
of Your Facility!