Recent Why SERVPRO Posts

Emergency Ready Plan App

11/22/2021 (Permalink)

Knowing what to do and what to expect in advance is the key to timely mitigation and can prevent further damage after a fire or water damage.

The SERVPRO - Emergency Ready Plan is a mobile app that is perfect for homeowners, property managers, and business owners!

The Ready Plan app allows you to create individual emergency ready profiles for all of your properties. Which in turn saves you time after a disaster. By completing the Emergency Ready Plan app you can request restoration and remediation services by clicking one button within the app. One button and the fire damage and water restoration professionals are on their way to you- and you are back to breathing a sigh of relief knowing that your property is in trusted hands.


As a trusted leader in the restoration industry, SERVPRO of Southern Monroe County provides 24-hour residential and commercial services. As a locally owned and operated business, we’re dedicated to being faster to any size disaster, with the training, equipment, and expertise to handle your restoration and cleaning needs.

  • 24-Hour Emergency Service
    Faster to Any Size Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

The Emergency Ready Plan app is an immediate plan of action that allows you to put crucial property information in before a disaster strikes - allowing less downtime and business interruption.

No one plans on a disaster, but with the SERVPRO- Ready Plan app you can be ready for whatever happens!

SERVPRO offers the Emergency Ready Plan app completely free of charge- this is our way of making sure our community is safe and well taken care of. SERVPRO is always HERE TO HELP.


Need help putting together your Emergency Ready Profile? Contact our team today for assistance.

570-424-2290

Why SERVPRO?

11/22/2021 (Permalink)

At SERVPRO of Southern Monroe County, we care about our customers. We are an emergency restoration company so we know we need to get to our jobs fast. Minutes could turn minimal damage into very dangerous damages to structures. We are open 24/7 which gives the customer someone to call at any hour of the day for emergencies. This is a huge advantage because many other restoration companies are not open 24/7. We are a well-trusted franchise and we strive to live up to this rating even at the smallest jobs. After we are finished a job we would love a rating on Google, Facebook or Yelp. This would be greatly appreciated! SERVPRO of Southern Monroe County is here to help. Give us a call at (570) 424-2290 for more details. 

SERVPRO’s Veteran Initiative

4/9/2021 (Permalink)

In early 2021 SERVPRO announced a new initiative called “driven to serve”. This initiative is designed to provide returning veterans with employment. This was a renewed effort on SERVPRO’s behalf to help the more than 225,000 veterans who are discharged from the United States military annually. SERVPRO set a goal of hiring 1,000 returning veterans by 2022.

SERVPRO has always valued employing service members. In fact, on November 10, 2020 the U.S. Secretary of Labor, Eugene Scalia, recognized SERVPRO Industries, LLC as one of the 675 recipients of the “2020 HIRE Vets Medallion Award’’ during an award ceremony at the U.S. Department of Labor. SERVPRO earned the Gold Award after applying earlier this year. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes job creators who successfully recruit, hire, and retain veterans.

I am proud to work for a nationally recognized franchise who values those who served our country and sacrificed so much for us. SERVPRO of Southern Monroe County recognizes the importance of this “driven to serve’’ initiative. We understand how challenging it can be for some veterans integrating back into the workforce. That is why we have decided to help in this effort. Please don't hesitate to reach out to us directly if you or someone you know has served and is looking for employment in the Poconos.

Please contact us directly at marketing@SERVPROmonroepike.com. We would be honored to work beside you.

--Michael Smitchel

Why Choose SERVPRO?

4/2/2021 (Permalink)

Why SERVPRO?

PA residents in Pike and Monroe can rest assured that the SERVPRO of Southern Monroe County Professionals will understand your situation. Our goal is to provide a premium service experience from start to finish on every claim you send our way.

Pocono Area SERVPRO Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property in the Pocono Area is our SERVPRO Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage. We also understand the importance of having a production team that can comfort homeowners and business owners in their time of need.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." The Monroe Area SERVPRO Professionals make sure pretesting is completed on every loss to determine restorability. We are able to get results fairly quickly in most circumstances.

Claims Inventory Service

Pocono Area SERVPRO Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, creating a well documented and well organized file for every claim.

  • A Complete Electronic Job File
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • Insurance requirements
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

A SERVPRO Professional's job is to perform premium service and report to you quickly. We know your job is to interpret the policy and adjust the claim, and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours.

--Michael Smitchel

How SERVPRO Cleans and Disinfects Your Home or Business

4/2/2021 (Permalink)

SERVPRO always follows the Center for Disease Control and Prevention's guidelines for cleaning and disinfecting your home or business:

  • Wear reusable or disposable gloves for all cleaning and disinfection.
  • Clean surfaces using soap and water, then use disinfectant.
  • Cleaning with soap and water reduces number of germsdirt and impurities on the surface. Disinfecting kills germs on surfaces.
  • Focus cleaning on frequently touched surfaces. High touch surfaces include:
    • Tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc.

SERVPRO always uses EPA-approved disinfectants and follows the EPA guidelines for safe and effective usage.

To schedule a cleaning and disinfection of your home or business, call us today at 570-424-2290

-Michael Smitchel

SERVPRO on the Frontlines of the Pandemic

4/2/2021 (Permalink)

SERVPRO has been on the front lines of this pandemic since it hit our shores. Early in the pandemic, the federal government was bringing people back from overseas. The government along with the world was still figuring out how the COVID-19 was spread. Even with a lack of consensus at the time, SERVPRO was the trusted Cleanup and Restoration company that the government turned to in their time of need. 

That is because SERVPRO is a leader in cleanup and restoration. We have over 50 years of experience in biohazard cleaning. Our trusted employees are trained, familiar, and equipped with leading industry technologies and supplies to clean up any Biohazard including COVID-19. We arm our cleaning support team with protective equipment, proprietary cleaning products which are FDA approved, and top of the line production equipment to get the job done safely.

Each of our employees undergoes vigorous training and shadowing in the field to help them become familiar with safety protocols and procedures. This helps to ensure that they are getting the job done safely and effectively.

As we start to open our country up and hopefully put this pandemic behind us, it is important to remember that the standard of clean has changed.  In a recent survey, 80% of consumers surveyed expressed concerns about visiting brick and mortar locations, citing cleanliness as a top concern for them.

Having your business Certified: SERVPRO Cleaned with a decal on the front window can help communicate to consumers that you hear their concerns and you take their safety and well being seriously.

Call today to make an appointment to have your Monroe County home or business Certified: SERVPRO Cleaned! 570-424-2290

--Michael Smitchel

SERVPRO’s Newest Employee

12/23/2020 (Permalink)

Onboarding

Onboarding at SERVPRO as a sales and marketing representative (SMR) has been exciting. I, like many SMRs who start at SERVPRO, have not come from a Fire, Water, or Mold restoration background. Learning the new industry and learning how to represent such a great brand has been a lot of fun. However, the experience has been slightly dampened by the global pandemic, which has thrown a proverbial wrench into what I have learned are SERVPRO’s normal day-to-day operations.

Normal Operations

Prior to the pandemic, SERVPRO utilized in-person visits to keep their clients and customers up-to-date on the latest happenings. Part of this was monthly visits to real estate, insurance, and other offices with which SERVPRO has a strong relationship.

The Wrench

With many employees working remotely, there are less people in the community to visit in-person. And those still working in an office don’t need excessive interactions for the time being. SMRs have had to shift the way they keep their customers informed.

The Plan Until Things Get Back to ''Normal''.

When I was hired at SERVPRO, I was asked what ideas I may be able to bring to these extraordinary sets of challenges that we faced. My answer was merely a suggestion that we rely on newer technology and evolve while sticking to our roots. The root of SERVPRO, as I have come to understand, is helping people when disaster strikes. The idea is the quicker we respond, the quicker a business or homeowner gets back to normal. The main goal of these visits is to educate and potential clients to allow them to become familiar with the SERVPRO brand and process.

Adapting to Whatever ''Normal'' Is.

I come from a digital marketing background, and I know the value of informing the community. It’s my belief that, now more than ever, it is imperative that we take this time to utilize technology and the brand that SERVPRO has worked so hard to build. I have been brought on board to make those suggestions where I see an opportunity for us to grow our digital footprint. We intend to stick to our roots of educating clients by visiting those who still don't mind us stopping by in the traditional manner dropping off the most recent literature regarding our services. We plan to continue to have our traditional ‘’lunch and learn’’ with them whenever indoor dining becomes available again. Those who wish to socially distance, we have decided to offer a chance to participate in a digital ''lunch and learn''. This involves utilizing video call technology to walk clients through presentations while they munch on some of their favorite local takeout. We felt this would be a good way to help struggling restaurants who are still dealing with ever changing restrictions on their businesses.

Where There is Change, There is Opportunity.  

SERVPRO is happy to be able to offer Coronavirus disinfection services. We offer both preventative cleaning, as well as for when there have been confirmed cases.

We have proprietary disinfectants and a trained team of professionals to get the job done safely. COVID-19 has made businesses question how they clean their buildings. Once a business learns the level at which we clean, they see the value in having a Certified: SERVPRO Cleaned decal on their window. The Certified: SERVPRO Cleaned decal communicates to their customer base that they care enough about the safety of their customers that they hired the largest and most trusted brand in restoration to provide a clean environment to conduct business.

SERVPRO has been sticking to our roots, providing our clients with top-notch service, and making fire, water, mold, and surface contamination "Like it never even happened."

COVID-19 Crisis Response Fund

11/23/2020 (Permalink)

SERVPRO of Southern Monroe County is working with the Pocono Mountains United Way to help provide relief during this COVID-19 pandemic. One way the United Way is helping is with their Crisis Response Fund. 

Hosted by Pocono Mountains United Way, the Crisis Response Fund is providing flexible resources to organizations in our region working with communities who are disproportionately impacted by COVID-19 and the economic consequences of this outbreak. Grants fund organizations that have deep roots in community and strong experience working with residents without health insurance and/or access to paid sick leave, people with limited English language proficiency, healthcare and tourism workers, and communities of color, among others. The Fund is designed to complement the work of public health officials and expand local capacity to address all aspects of the outbreak as efficiently as possible.  

The first phase of rapid-response grants is increasing resiliency in disproportionately affected communities by addressing the economic impact of reduced and lost work due to the broader COVID-19 outbreak, the immediate needs of economically vulnerable populations caused by COVID-19 related closures, the increased demand for medical information and support, and fear and confusion about the outbreak among our most vulnerable residents. We anticipate that the primary areas of need includes: Food for children out of school, housing assistance for displaced workers (renters and owners), people experiencing homelessness (shelters in Monroe County are full or no longer taking new individuals and families due to the recent crisis) and college students facing barriers.  Pocono Mountains United Way reserves the right to support other areas of need that develop from the crisis. 

Pocono Mountains United Way is administering grants from the Fund and the decision of funding is determined by a subset of the Board of Directors of Pocono Mountains United Way and other community leaders. Together we are proactively identifying potential grant recipients, solicit guidance on potential recipients from community advisers, and recommend final awards. Funds are being released on a rolling basis as fundraising continues throughout the outbreak and recovery phases of the crisis, making it possible to move resources quickly and adapt to evolving needs in subsequent funding phases. 

Winter Storm Words to Know

11/23/2020 (Permalink)

In Monroe County, winter is coming. And with it, winter storms. You'll hear a lot about them, so it's important to know exactly what all of the commonly used phrases are referring to.

Here is a list of the top winter storm words to know:

Freezing Rain: Rain that freezes when it hits the ground. This makes a layer of ice on roads, walkways, trees, and power lines.

Sleet: Rain that turns to ice before reaching the ground.

Frostbite: A medical condition when skin or body tissue is damaged from freezing. Hypothermia: A sickness when your body temperature drops below what is needed to be healthy and work properly. Winter Weather: A warning issued when conditions could cause dangerous situations (such as icy roads or sidewalks). Winter Storm Watch: A warning issued when severe winter conditions may affect your area. Winter Storm Warning: A warning issued when a lot of snow or sleet is expected in the next few hours or day.

We are Cleaning Experts

3/24/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Southern Monroe County, 570-424-2290

Furniture and Carpet Salvage After Flooding

12/11/2019 (Permalink)

Furnishings and Carpets

Remove all furniture, bedding, and carpeting to outdoors to be cleaned and dried (or discarded).

  • Flooded carpets and rugs are best replaced since flood water may contain contaminants. Flooded carpet pads should always be discarded and replaced.
  • Remove water-logged rugs, carpets, and pads within 48 hours after flooding subsides.
  • If salvage is attempted, spread out rugs and carpets outdoors. Hose off. If soiled, professionally clean or work in carpet shampoo with a broom. Rinse well with a solution of 1 gallon water and 2 tablespoons liquid household chlorine bleach to sanitize (if colorfast). If carpet is wool, do not add bleach.
  • Dry the carpet and subfloor thoroughly as quickly as possible. If carpet is installed damp, it can mildew.
  • Carpet might shrink, but a professional may be able to stretch it.
  • All upholstered furniture and mattresses contaminated by flood water should be discarded. If an upholstered furniture piece is valuable, the stuffing and upholstering will need to be replaced.  Solid wood, metal and plastic furniture may be cleaned and restored.  Hose off any mud, clean, sanitize and let dry completely out of direct sunlight.

Source: Texas A&M

Wall Drying After Flooding

12/11/2019 (Permalink)

Walls

Open flooded walls, even if they appear undamaged, to prevent mold, odor, and structural decay later.

  • Remove water from the structure as rapidly as possible. Ventilate.
  • Remove baseboards, and cut holes in wallboard to drain uninsulated walls.
  • Remove the interior surface of insulated walls to a point above water height. Discard flooded drywall.
  • Undamaged paneling may be propped open or reinstalled after cleaning.
  • Remove and discard all wet fibrous insulation.
  • Clean out mud. Wall studs and plates may be sprayed with SERVPRO antimicrobial to kill any existing mold and fungi.
  • Speed dry with dehumidifiers and fans.
  • Leave walls open until they have thoroughly dried, which may take up to a month.
  • Select replacement materials that will withstand future floods (such as rigid foam insulation, removable wainscoting, ceramic tile, etc.).

Source: Texas A&M

Floor Drying After Flooding

12/11/2019 (Permalink)

Subfloors

  • Layers of submerged plywood or OSB subfloors will likely separate or swell. Affected sections must be replaced to keep the new floor covering from buckling.
  • When floor coverings are removed, allow the subflooring to dry thoroughly, which may take months without a dehumidifier.
  • Check for warping before installing new flooring.

Wood Floors

  • Carefully remove a board every few feet to reduce buckling caused by swelling. If boards are tongue-and-grooved, consult a carpenter or flooring professional.
  • Clean and dry the floor thoroughly, which may take weeks, before replacing boards and attempting repairs.

Tile and Sheet Flooring

  • If a submerged wood subfloor swells or separates, flooring will need to be removed. (Asbestos tiles should be removed only by a trained professional.)
  • If the subflooring is concrete, removal of the floor covering will hasten drying of the slab, but it might not be necessary if it would ruin an otherwise unharmed material.
  • If water has seeped under loose sections of sheet flooring, remove the entire sheet. Ease of flooring removal depends on the type of material and adhesive. Contact a reputable dealer to find out what product and technique (if any) will loosen the adhesive.

Source: Texas A&M

Join SERVPRO in Donating to Toys for Tots

11/26/2019 (Permalink)

Toys for Tots

TOYS FOR TOTS

MISSION: The basic mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas.

GOAL: The primary goal of Marine Toys for Tots is, through the gift of a new toy, help bring the joy of Christmas and send a message of hope to America's less fortunate children.

OVERVIEW: In order to better execute the Program, in 1991 the Marine Toys for Tots Foundation was created at the behest of the Marine Corps.

FOUNDATION OVERVIEW: The Marine Toys for Tots Foundation, is an IRS recognized 501(c)(3) not-for-profit public charity which was created at the behest of the U. S. Marine Corps in 1991.

FOUNDATION GOVERNANCE: The Marine Toys for Tots Foundation is governed by a board of directors, all of whom are veteran Marines and successful business leaders from throughout the nation. The Foundation’s professional staff is headquartered in the Cooper Center, which is located just outside the Main Gate of Marine Corps Base, Quantico, about 35 miles south of Washington, DC.

FOUNDATION MISSION: The mission of the Marine Toys for Tots Foundation is to assist the U. S. Marine Corps in providing a tangible sign of hope to economically disadvantaged children at Christmas. This assistance includes providing day-to-day leadership and oversight of the Program, raising funds to provide toys to supplement the collections of local Toys for Tots Campaigns, to provide promotional and support material and defray the costs of conducting annual Toys for Tots Campaigns. Other Foundation support includes providing administrative, advisory, financial, logistic and promotional support to local Toys for Tots Coordinators; managing funds raised and monies donated based on the use of Toys for Tots name or logo; providing other support the Marine Corps, as a federal agency, cannot provide; and conducting public education and information programs about Toys for Tots that call the general public to action in support of this patriotic community action program.

FOUNDATION OBJECTIVES: The objectives of the Foundation are to help less fortunate children throughout the United States experience the joy of Christmas; to play an active role in the development of one of our nation’s most valuable resources – our children; to unite all members of local communities in a common cause for three months each year during the annual toy collection and distribution campaign; and to contribute to improving communities in the future.

For ways to donate, please visit www.toysfortots.org/donate

Join SERVPRO in Volunteering with the West End Food Pantry

11/25/2019 (Permalink)

West End Food Pantry

The West End Food Pantry needs volunteers to help unload food trucks, grow vegetables in their gardens, run their client’s carts out to their vehicles,  distribute food, and assist at one of their many fundraisers. There are a thousand and one ways to help. Please reach out to them if you or your organization would like to be of assistance. (Remember that in order to help out on a distribution day, you must attend their pantry training course.)

Volunteer at the West End Food Pantry

Also, they desperately need used winter coats, scarves, hats, and gloves.  They want to have a stash available for those in need all through the winter.

For more information, please visit their website at www.westendpantry.com

SERVPRO Emergency Ready Profile

11/20/2019 (Permalink)

SERVPRO + Red Cross

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO® of Southern Monroe County to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO at 570-424-2290 Today for a No Cost Assessment 
of Your Facility!