SERVPRO’s Veteran Initiative
In early 2021 SERVPRO announced a new initiative called “driven to serve”. This initiative is designed to provide returning veterans with employment. This was a renewed effort on SERVPRO’s behalf to help the more than 225,000 veterans who are discharged from the United States military annually. SERVPRO set a goal of hiring 1,000 returning veterans by 2022.
SERVPRO has always valued employing service members. In fact, on November 10, 2020 the U.S. Secretary of Labor, Eugene Scalia, recognized SERVPRO Industries, LLC as one of the 675 recipients of the “2020 HIRE Vets Medallion Award’’ during an award ceremony at the U.S. Department of Labor. SERVPRO earned the Gold Award after applying earlier this year. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes job creators who successfully recruit, hire, and retain veterans.
I am proud to work for a nationally recognized franchise who values those who served our country and sacrificed so much for us. SERVPRO of Southern Monroe County recognizes the importance of this “driven to serve’’ initiative. We understand how challenging it can be for some veterans integrating back into the workforce. That is why we have decided to help in this effort. Please don't hesitate to reach out to us directly if you or someone you know has served and is looking for employment in the Poconos.
Please contact us directly at marketing@SERVPROmonroepike.com. We would be honored to work beside you.
Why Choose SERVPRO?
PA residents in Pike and Monroe can rest assured that the SERVPRO of Southern Monroe County Professionals will understand your situation. Our goal is to provide a premium service experience from start to finish on every claim you send our way.
Pocono Area SERVPRO Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.
Emergency Response to Claims
Restoring property in the Pocono Area is our SERVPRO Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage. We also understand the importance of having a production team that can comfort homeowners and business owners in their time of need.
Pretesting Reduces Claims Expense
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." The Monroe Area SERVPRO Professionals make sure pretesting is completed on every loss to determine restorability. We are able to get results fairly quickly in most circumstances.
Claims Inventory Service
Pocono Area SERVPRO Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
Electronic Claims Information
Our Claims Information Center provides fast, accurate information you need to make sound decisions, creating a well documented and well organized file for every claim.
- A Complete Electronic Job File
- First Notice of Loss
- Detailed Estimate
- Digital Loss Photos
- Scanned Forms and Paperwork
- All delivered by email or hard copy
- On-line Access to All Files
- New Assignments
- Pending Jobs
- Completed Jobs
- Informative Reports to Improve Results
Superior, Time-Tested Training
Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.
Vendor Qualification Compliance and Professionalism
If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:
- A Customer Care Center to achieve prompt handling of the claim
- Implementation of best practices and job process programs
- National Accounts qualification criteria and annual compliance checks
- Crew and vehicle standards
- Insurance requirements
- File documentation requirements
- Quality assurance program
Serving Adjusters and Their Clients
A SERVPRO Professional's job is to perform premium service and report to you quickly. We know your job is to interpret the policy and adjust the claim, and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours.
How SERVPRO Cleans and Disinfects Your Home or Business
SERVPRO always follows the Center for Disease Control and Prevention's guidelines for cleaning and disinfecting your home or business:
- Wear reusable or disposable gloves for all cleaning and disinfection.
- Clean surfaces using soap and water, then use disinfectant.
- Cleaning with soap and water reduces number of germs, dirt and impurities on the surface. Disinfecting kills germs on surfaces.
- Focus cleaning on frequently touched surfaces. High touch surfaces include:
- Tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc.
SERVPRO always uses EPA-approved disinfectants and follows the EPA guidelines for safe and effective usage.
To schedule a cleaning and disinfection of your home or business, call us today at 570-424-2290
SERVPRO on the Frontlines of the Pandemic
SERVPRO has been on the front lines of this pandemic since it hit our shores. Early in the pandemic, the federal government was bringing people back from overseas. The government along with the world was still figuring out how the COVID-19 was spread. Even with a lack of consensus at the time, SERVPRO was the trusted Cleanup and Restoration company that the government turned to in their time of need.
That is because SERVPRO is a leader in cleanup and restoration. We have over 50 years of experience in biohazard cleaning. Our trusted employees are trained, familiar, and equipped with leading industry technologies and supplies to clean up any Biohazard including COVID-19. We arm our cleaning support team with protective equipment, proprietary cleaning products which are FDA approved, and top of the line production equipment to get the job done safely.
Each of our employees undergoes vigorous training and shadowing in the field to help them become familiar with safety protocols and procedures. This helps to ensure that they are getting the job done safely and effectively.
As we start to open our country up and hopefully put this pandemic behind us, it is important to remember that the standard of clean has changed. In a recent survey, 80% of consumers surveyed expressed concerns about visiting brick and mortar locations, citing cleanliness as a top concern for them.
Having your business Certified: SERVPRO Cleaned with a decal on the front window can help communicate to consumers that you hear their concerns and you take their safety and well being seriously.
Call today to make an appointment to have your Monroe County home or business Certified: SERVPRO Cleaned! 570-424-2290
SERVPRO’s Newest Employee
Onboarding at SERVPRO as a sales and marketing representative (SMR) has been exciting. I, like many SMRs who start at SERVPRO, have not come from a Fire, Water, or Mold restoration background. Learning the new industry and learning how to represent such a great brand has been a lot of fun. However, the experience has been slightly dampened by the global pandemic, which has thrown a proverbial wrench into what I have learned are SERVPRO’s normal day-to-day operations.
Prior to the pandemic, SERVPRO utilized in-person visits to keep their clients and customers up-to-date on the latest happenings. Part of this was monthly visits to real estate, insurance, and other offices with which SERVPRO has a strong relationship.
With many employees working remotely, there are less people in the community to visit in-person. And those still working in an office don’t need excessive interactions for the time being. SMRs have had to shift the way they keep their customers informed.
The Plan Until Things Get Back to ''Normal''.
When I was hired at SERVPRO, I was asked what ideas I may be able to bring to these extraordinary sets of challenges that we faced. My answer was merely a suggestion that we rely on newer technology and evolve while sticking to our roots. The root of SERVPRO, as I have come to understand, is helping people when disaster strikes. The idea is the quicker we respond, the quicker a business or homeowner gets back to normal. The main goal of these visits is to educate and potential clients to allow them to become familiar with the SERVPRO brand and process.
Adapting to Whatever ''Normal'' Is.
I come from a digital marketing background, and I know the value of informing the community. It’s my belief that, now more than ever, it is imperative that we take this time to utilize technology and the brand that SERVPRO has worked so hard to build. I have been brought on board to make those suggestions where I see an opportunity for us to grow our digital footprint. We intend to stick to our roots of educating clients by visiting those who still don't mind us stopping by in the traditional manner dropping off the most recent literature regarding our services. We plan to continue to have our traditional ‘’lunch and learn’’ with them whenever indoor dining becomes available again. Those who wish to socially distance, we have decided to offer a chance to participate in a digital ''lunch and learn''. This involves utilizing video call technology to walk clients through presentations while they munch on some of their favorite local takeout. We felt this would be a good way to help struggling restaurants who are still dealing with ever changing restrictions on their businesses.
Where There is Change, There is Opportunity.
SERVPRO is happy to be able to offer Coronavirus disinfection services. We offer both preventative cleaning, as well as for when there have been confirmed cases.
We have proprietary disinfectants and a trained team of professionals to get the job done safely. COVID-19 has made businesses question how they clean their buildings. Once a business learns the level at which we clean, they see the value in having a Certified: SERVPRO Cleaned decal on their window. The Certified: SERVPRO Cleaned decal communicates to their customer base that they care enough about the safety of their customers that they hired the largest and most trusted brand in restoration to provide a clean environment to conduct business.
SERVPRO has been sticking to our roots, providing our clients with top-notch service, and making fire, water, mold, and surface contamination "Like it never even happened."
Cleaning vs Sanitizing vs Disinfecting
It is important for all parties to understand the different levels of cleaning that may or may not be possible for each surface. All surfaces can be cleaned, many surfaces can be sanitized, and some surfaces can be disinfected.
The three main levels of microbe control are:
General surface cleaning – physically removes visible dirt, organic matter, viruses, fungi, and bacteria. General surface cleaning is accomplished with water, detergent, and physical scrubbing of the surface. The guiding principal is to remove microbes if possible, rather than kill them (with a sanitizer or disinfectant). In addition, thoroughly cleaning a surface can reduce the need to disinfect because without the nutrients and moisture needed to survive and multiply, most microbes cannot live on a clean and dry surface for very long.
Sanitizing – reduces but does not necessarily eliminate all the bacteria on a treated surface. Sanitizers do not have claims for viruses or fungi. To be a registered sanitizer, the test results for a product must show a reduction of at least a. 99.9% in the number of each type of bacteria tested on non-food-contact surfaces. Examples of non-food-contact sanitizers include carpet sanitizers, air sanitizers, laundry additives, and in-tank toilet bowl sanitizers.
Disinfecting – works by using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs. Disinfecting destroys or irreversibly inactivates infectious or other undesirable microbes, but not necessarily the spores of bacteria and fungi. The number of microbes killed during a disinfecting process will vary, depending on the specific chemical and how it is used.
High-Touch Cleanup vs Enhanced Cleanup
A COVID-19 cleanup scope is dependent on the type of coronavirus situation.
High Touch Cleanup: Cleanup of high touch surfaces is required for a situation involving a person who is suspected to have COVID-19 or a Person Under Investigation (PUI); which is someone who is involved in a quarantine situation or has come in contact with someone who has been in a quarantine situation, or has come in contact with someone testing positive. This includes cleaning and disinfecting of high touch nonporous surfaces and cleaning and sanitizing of high touch porous surfaces.
Enhanced Cleanup: Enhanced cleanup is required for an area in which a person who has been confirmed positive for COVID-19 has inhabited. This includes cleaning and disinfecting of all nonporous surfaces and cleaning and sanitizing of all porous surfaces. This enhanced cleaning includes walls up to 8 feet but excludes ceilings.
A combination of High Touch Cleanup and Enhanced Cleanup may be needed within a structure based on where the infected individual has directly traveled or occupied.
Five Tips to Protect Employees’ Health
Five Tips to Protect Employees’ Health
Healthy employees are crucial to your business. Here are 5 ways to help them stay healthy.1) Actively encourage sick employees to stay home. Develop policies that encourage sick employees to stay at home without fear of reprisals, and ensure employees are aware of these policies. 2) Have conversations with employees about their concerns. Some employees may be at higher risk for severe illness, such as older adults and those with chronic medical conditions.
3) Develop other flexible policies for scheduling and telework (if feasible) and create leave policies to allow employees to stay home to care for sick family members or care for children if schools and childcare close.
4) Talk with companies that provide your business with contract or temporary employees about their plans. Discuss the importance of sick employees staying home and encourage them to develop non-punitive “emergency sick leave” policies.
5) Promote etiquette for coughing and sneezing and handwashing. Provide tissues, no-touch trash cans, soap and water, and hand sanitizer with at least 60% alcohol.
Call SERVPRO of Southern Monroe County at 570-424-2290 to clean and disinfect any areas a sick customer or employee visited.
Five More Tips to Protect Employees’ Health
Five More Tips to Protect Employees’ Health
Healthy employees are crucial to your business. Here are 5 more ways to help them stay healthy.
1) Plan to implement practices to minimize face-to-face contact between employees if social distancing is recommended by your state or local health department. Actively encourage flexible work arrangements such as teleworking or staggered shifts.
2) Perform routine environmental cleaning. Routinely clean and disinfect all frequently touched surfaces, such as workstations, countertops, handrails, and doorknobs. Discourage sharing of tools and equipment, if feasible.
3) Consider the need for travel and explore alternatives. Consider using teleconferencing and video conferencing for meetings, when possible.
4) Provide education and training materials in an easy to understand format and in the appropriate language and literacy level for all employees, like fact sheets and posters.
5) If an employee becomes sick while at work, they should be separated from other employees, customers, and visitors and sent home immediately. Call SERVPRO at 570-424-2290 to clean and disinfect areas the sick employee visited.
Top 5 Ways to Protect Pipes From Freezing
Temperatures around East Stroudsburg are beginning to dip below freezing. With freezing temperatures comes the risk of frozen pipes.
Here are the Top 5 ways to protect your pipes from freezing this winter:
1) Pools and Sprinklers Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
2) Outdoor Valves Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
3) Home Insulation Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
4) Pipe Insulation Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
5) Pipe Relocation Consider relocating exposed pipes to provide increased protection from freezing.
Source: Red Cross