Step 1: 24 Hour Emergency Contact 

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • If a home, is it in a gated community?
  • What will be our means of access to the building?
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • If known, has the source been fixed?
  • Is there currently standing water that may need to be extracted?
  • What types of flooring, walls, and/or ceiling is affected?
  • How many rooms are known to be affected?
  • Is there an attic and/or crawlspace that may also be affected?
  • Is there electricity available (on-site)?
  • Is there water available (on-site)?
  • Is there an HVAC system?

And finally…

  • When can SERVPRO begin the process of making it “Like it never even happened.”

We Answer the Phone Ready to Help
Call Today - (570) 424-2290

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Southern Monroe County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment